Last updated: 2026-06-12
Support
We run lean. There is no chat widget and no phone line — support runs through the app. Open a ticket, track our replies in the same thread, and get notified in-app when we respond. If you send us the right context the first time, we can usually fix the problem in a single reply.
Contact
Open Support from the sidebar inside the app to raise a ticket — that is the fastest route to the team. If you cannot sign in, email support@trepeat.com instead.
For suspected security vulnerabilities, use security@trepeat.com and read our vulnerability disclosure policy first.
What to Include
Including the following in your first message — ticket or email — saves a round trip:
- Account email — if emailing, the address you signed up with so we can locate your account (tickets are already linked to your account).
- What you were doing — the page or action you were on when the problem occurred (e.g. "creating a repeater", "running an existing repeater", "viewing trades").
- What you expected vs. what happened — one or two lines is enough.
- Browser and version — Chrome 138, Safari 18, Firefox 130, etc.
- MetaTrader platform and broker — MT4 or MT5, plus the broker name and server (e.g. "ICMarkets-Demo01"). Never include your trading password — we never need it from email.
- Screenshots — especially of any error toasts, status pills, or the browser DevTools console if you know how to open it.
- Approximate time the issue happened (with timezone) so we can correlate server logs.
Documentation
Most "how do I…?" answers live on the marketing site:
- Features overview — capabilities, real-time WebSocket repeats, drift correction, symbol remapping.
- How it works — connect, configure, repeat.
- Pricing & quotas — plan limits, extra slot pricing, trial details.
- FAQ — broker support, security, duplicate-order prevention.
Changelog
Recent fixes, new features, and breaking changes are published in our public changelog. If you suspect a bug, scan the latest entries first — the fix may already have shipped.
Account & Billing
Subscription, invoice, and payment-method changes are managed inside the app under Settings → Billing. For VAT/tax-receipt corrections or refund queries, open a Support ticket (or email support@trepeat.com) with the invoice number.
Privacy & Data Requests
Data-access, rectification, erasure, and portability requests under GDPR are handled at the same address. See our Privacy Policy for the full list of rights and our 30-day response window.